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Terms & Conditions That Work For You

When you open an account with us, you're entering a straightforward agreement that protects both your deposits and your withdrawals.

Clear deposit & withdrawal rulesFast payment verificationYour account, your control
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bom89 login Terms & Conditions That Work For You
HELP WHEN YOU NEED IT

How To Reach Us About Your Terms

Team online

Live Chat Support

Our team answers questions about your account terms, withdrawal eligibility and payment holds from 08:00 to 23:00 every day. Open the chat from the lobby footer or your account settings.

Email Escalation

For formal disputes or requests to amend your account terms, email [email protected] with your account ID. We respond within 24 hours with a written explanation of the relevant clause.

Account Settings

Review your own terms acceptance, payment history and any active restrictions directly from your account dashboard under My Settings > Terms & History.

YOUR SECURITY FIRST

How We Protect Your Account & Data

Deposit Encryption

All DANA, OVO, GoPay and QRIS transfers to your account are encrypted end-to-end. Your payment details are never stored on our servers; we only keep transaction hashes for verification and dispute resolution.

Withdrawal Verification

Before we send a payout, we verify your payment method matches your registration details and check for suspicious patterns. This protects both your account and your funds from unauthorized claims.

Account Access Controls

You can update your password, enable two-factor authentication, and review login history from Account Settings. If you suspect unauthorized access, contact our team immediately to freeze your account.

Data Retention Policy

We keep your account data, transaction records and communication logs for three years after account closure for compliance and dispute purposes. After that period, personal information is securely deleted unless local law requires longer retention.

Cookie & Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to track lobby usage. You can disable non-essential cookies in your browser; essential cookies keep your account secure and cannot be turned off.

Your Data Rights

You can request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion where local law permits. Email [email protected] with 'Data Request' in the subject line; we respond within 30 days.

Common Questions About Our Terms

The core terms — age requirement, jurisdictional eligibility, deposit and withdrawal rules — cannot be changed once you sign up. However, you can update your payment method, contact information and security settings anytime from Account Settings. Any amendments to our general terms apply to new registrations; existing accounts are covered under the terms you accepted on signup.

Contact our live chat or email [email protected] with your account ID, the transaction date and the disputed amount. We cross-check our records against your DANA, OVO, GoPay or QRIS transaction receipt within 24 hours. If we find a discrepancy, we correct your account immediately and explain what happened in writing.

We can close your account only if you breach our terms — for example, if we detect fraudulent deposits, underage access, or repeated attempts to manipulate game mechanics. If we close your account for breach, we forfeit any outstanding balance. If you ask us to close your account, we pay out your full balance within 48 hours via your registered payment method.

We retain all transaction records for three years from the date of each transaction. You can download a full history from Account Settings > Transaction History as a PDF. For records older than three years, email [email protected]; we'll provide them if they exist in our archive within 14 days.

You must meet the legal age requirement in your jurisdiction and access from a region where local law permits our service. Employees of bom89 login, their families and anyone with a financial interest in the company cannot hold an account. If you knowingly registered in violation of these terms, your account will be closed and any balance forfeited.

You have the right to request we stop using your data for analytics, restrict how we share logs with payment partners, or delete your account entirely. Send a formal request to [email protected] marked 'Data Restriction Request.' We respond within 30 days and honour most requests; some may affect your account's ability to process withdrawals.

We email you a summary of any material changes to our terms at least 14 days before they take effect. Material changes include new restrictions, higher fees, or new data-sharing practices. If you disagree with an update, you can request account closure and a full payout before the effective date, no questions asked.

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